Building a chatbot

Step-by-Step Guide to Creating a Chatbot

Here is a step-by-step guide to creating a chatbot using GoChat:

1. Connect Your Accounts: Begin by connecting your business accounts (e.g., Google, Facebook, instagram) to allow GoChat to access the necessary information for your chatbot.

2. Create an Agent:

• Click on "Create Agent" and fill in the required information, including your business details like phone number, website, and privacy policy URL.

• Choose if your agent will serve local or non-local inquiries, and set a welcome message.

1. Build the Chatbot Flow:

• Once the agent is created, click "Create Flow" to start designing your chatbot interaction. Utilize the flow builder to add different elements like questions, responses, and actions.

• Make use of conditions to direct users based on the channel they are using.

1. Integrate AI for Smart Replies:

• Optionally, connect your chatbot to Google Dialogflow for enhanced natural language processing and intent recognition.

1. Test Your Chatbot:

• Use the testing features to interact with your chatbot within the GoChat environment. This helps ensure it works correctly before going live.

1. Verify Your Agent:

• If required, submit your chatbot for verification to ensure it meets the platform's requirements.

1. Launch Your Chatbot:

• Once everything is set and tested, click "Launch Agent". After a few hours, your chatbot will be live and accessible on the connected platforms.

1. Monitor and Optimize:

• After launching, monitor the interactions and gather feedback to continually improve your chatbot's performance and user experience.