Building a chatbot
Step-by-Step Guide to Creating a Chatbot
Here is a step-by-step guide to creating a chatbot using GoChat:
Connect Your Accounts: Begin by connecting your business accounts (e.g., Google, Facebook, instagram) to allow GoChat to access the necessary information for your chatbot.
Create an Agent:
Click on "Create Agent" and fill in the required information, including your business details like phone number, website, and privacy policy URL.
Choose if your agent will serve local or non-local inquiries, and set a welcome message.
Build the Chatbot Flow:
Once the agent is created, click "Create Flow" to start designing your chatbot interaction. Utilize the flow builder to add different elements like questions, responses, and actions.
Make use of conditions to direct users based on the channel they are using.
Integrate AI for Smart Replies:
Optionally, connect your chatbot to Google Dialogflow for enhanced natural language processing and intent recognition.
Test Your Chatbot:
Use the testing features to interact with your chatbot within the GoChat environment. This helps ensure it works correctly before going live.
Verify Your Agent:
If required, submit your chatbot for verification to ensure it meets the platform's requirements.
Launch Your Chatbot:
Once everything is set and tested, click "Launch Agent". After a few hours, your chatbot will be live and accessible on the connected platforms.
Monitor and Optimize:
After launching, monitor the interactions and gather feedback to continually improve your chatbot's performance and user experience.
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