README

What is GoChat?

GoChat is a platform that enables small and medium companies to design and deploy multichannel chatbots without any coding knowledge.

It offers features such as automation flows, sub-flows, webhooks, human agent takeovers, and integrations with external services. With GoChat, organizations can create tailored conversational experiences that improve engagement and efficiency.

Contacting GoChat Support

• Email [e-mail]

• Use the floating Support widget in GoChat for AI support

Key Features

GoChat offers several key features that make it a powerful tool for creating and managing chatbots. These features include:

1. No Coding Required: Users can build chatbots with a drag-and-drop flow builder, making it accessible for those without coding skills.

2. Omnichannel Support: GoChat supports integration with over 11 channels, including Instagram, Messenger, WhatsApp, Google Business Messenger, Telegram, Slack, and more, allowing businesses to reach customers across multiple platforms.

3. Automation Flows & Sub-Flows: Users can create complex conversational pathways with automation and sub-flows, improving the user experience and efficiency.

4. Artificial Intelligence Integration: GoChat utilizes Google Dialogflow to recognize customer intent, enabling smarter automation and only transferring unrecognized intents to live chat support.

5. Third-Party Integrations: GoChat integrates with various third-party services like Stripe, PayPal, Shopify, Gmail, and Zapier, allowing businesses to sync leads and manage customer interactions seamlessly.

6. Human Agent Handover: If a customer's inquiry cannot be resolved by the chatbot, GoChat allows for easy handover to human agents, ensuring that customer support is efficient and effective.

7. Mobile App Access: GoChat provides a mobile app for Android and iOS, allowing users to manage conversations on the go.

These features collectively enhance customer engagement and streamline business communication processes.